Digital product access
ZK Community products and services are digital. Access may be delivered through a redeem key, subscription activation, dashboard permission, script access, monitoring feature, or another digital entitlement.
ZK COMMUNITYLEGAL
Refund Policy
This Refund Policy explains how ZK Community reviews refund requests for digital products, subscriptions, redeem keys, scripts, tools, monitoring features, dashboard access, and related digital services.
Last updated: September 1, 2026
General refund rule
Purchases are generally not refundable after a redeem key has been used, a product has been activated, or digital access has been provided. This is because digital access can begin immediately and cannot always be returned in the same way as a physical product.
When a refund may be considered
ZK Community may consider a refund when there is a duplicate payment, a purchased key was never received, or the service failed to activate because of a confirmed ZK Community system error.
Situations that do not create an automatic refund
A refund is not automatic for buying the wrong package, changing your mind, device or executor incompatibility, violation of the Terms of Service, account suspension caused by misuse, or changes made by a Roblox game, platform, executor, browser, or third-party service.
How to request a refund review
Refund requests must be sent through Discord Support with proof of transaction and enough information to identify the purchase or redeem key. Do not share passwords, full private credentials, or sensitive account access information in public channels.
Review process
ZK Community reviews refund requests by checking transaction records, delivery status, activation status, redeem key usage, account status, and relevant support information. The decision is made after review of the available information.